Drive Smart is a trading brand of Sabre Insurance Company Limited.
PROCEDURE IN THE EVENT OF A COMPLAINT
Sabre Insurance Company Ltd. is a member of the Financial Ombudsman Service scheme for complaints from private policyholders. If you have a complaint, please write to Sabre Insurance Company Limited at Sabre House, 150 South Street, Dorking, Surrey RH4 2YY. Full details of our complaints procedure will be set out in your policy booklet and are shown on our website. The complaints procedure does not affect your right to take legal action.
The law of England and Wales will apply to this contract unless:
1) We both agree otherwise; or
2) At the date of the contract you are a resident of (or, in the case of a business, the registered office or principal place of business is situated in) Scotland, Northern Ireland, Channel Islands or the Isle of Man, in which case (in the absence of agreement to the contrary) the law of the country will apply.
We are governed by the Data Protection Act (DPA) and the General Data Protection Regulation (GDPR), legislation which is applicable to the United Kingdom. Under this legislation we have to advise you how we may use your details and tell you about the systems that we have in place to detect and prevent fraudulent applications and claims.
Information you supply may be used by us, our associated companies and agents and by reinsurers for the purposes of administering your Policy. This information may be disclosed to other regulatory bodies for the purposes of monitoring and/or enforcing our compliance with any regulatory rules or codes.
Your information may also be used for offering renewal, research and statistical purposes and crime prevention. It may be transferred to any country, including countries outside the European Economic Area for any of these purposes and for systems administration. In order to assess the terms of the insurance contract or administer claims that arise, we may need to collect data that the DPA and GDPR define as sensitive (such as driving licence information, medical history or criminal convictions). In assessing, investigating, handling and administering any claims made, we, or our agents or investigators appointed by us to assist in the processing of any claim you have presented may undertake checks against publicly available information (such as electoral roll, county court judgments, bankruptcy or repossessions) and DVLA. These checks may also be carried out at the new business and/or renewal stage. We may review certain personal data and sensitive personal data about you and also the driver of your vehicle who was involved in the incident giving rise to the claim, if different. Such personal data and sensitive personal data may include names, addresses, telephone numbers, occupations, genders, dates of birth, driving licence details, details of any relevant accidents (including details of medical histories), details of thefts and details of criminal convictions or endorsements. This information may also be used for the purposes of crime prevention in connection with claims, (e.g. the prevention of theft and/or fraud), assessing liability in respect of claims and to ensure that claims have been properly represented.
Under the terms of the Consumer Insurance (Disclosure and Representations) Act 2012, it is your responsibility to take reasonable care to supply complete and accurate information when you take out your policy, throughout the life of your policy and when you renew your policy. Your policy is based on the information you gave at inception. It is essential that you tell us straight away about changes which may influence our acceptance or assessment of the risk. Failure to notify us means that the policy may not operate to protect you. Such changes could include the following: – accidents (whether you were at fault or not), thefts (of or from the vehicle), disqualifications, convictions (motoring and criminal), change of occupation (full or part time), change of drivers, change to the annual mileage, change to the type of driving licence, any vehicle modifications (cosmetic or performance enhancing).
You should also notify us immediately in the event that any provisional licence holder covered under the Policy qualifies as a full licence holder during the period of cover, as this is likely to affect the premium payable. Failure to notify us will mean that the Policy may not operate to protect you.
This is not an exhaustive list so if you are in any doubt about whether or not facts may need to be considered you should disclose them. We reserve the right to decline any proposal or apply special terms.
Cover is granted on the understanding that at the time of inception your car is not impounded by the Police or any other authority.
Vehicles registered outside of the United Kingdom are not acceptable.
We use data from a number of sources such as credit reference agencies. This is so we can confirm your identity and give you a quotation. These checks may also be carried out at new business and/or renewal stage.
Fraudulent claims are a serious problem for insurers and any costs arising from such activity are inevitably passed on to honest policyholders. In order to protect your interests and the interests of the vast majority of our policyholders, we fully investigate all claims and where fraudulent activity is detected we report to the authorities under the Proceeds of Crime Act (POCA).
Insurers pass information to the Claims and Underwriting Exchange Register and the Motor Insurance Anti-Fraud and Theft Register, run by Motor Insurers’ Bureau (MIB). The aim is to help insurers to check the information provided and also to prevent fraudulent claims. When your request for insurance is dealt with, the registers will be searched. Under the conditions of your Policy, we must be told about any incident (such as an accident or theft) that may or may not give rise to a claim.
In the event of a claim the information you supply together with any other information relating to the claim will be put on the register and made available to participants. It is our practice to co-operate fully with the Police Authorities in the detection and prosecution of those involved in fraud. If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when checking details on applications for credit and credit related or other facilities, managing credit and credit related account or facilities and recovering debt, checking details on applications and claims for all types of insurance and when checking details of job applicants and employees.
Please contact us at 0330 024 4773 if you want to receive details of the relevant fraud prevention agencies. We and other organisations may access and use the information recorded by fraud agencies from other countries.
You may report information confidentially in respect of bogus/fraudulent claims to the Cheatline on 0800 422 0421. The Cheatline is manned 24 hours a day. Alternatively, fraud can be reported online to the Insurance Fraud Bureau (IFB) at www.insurancefraudbureau.org. All information can be reported anonymously and will be treated in the strictest confidence. The Cheatline is manned by experienced fraud investigators who may share the information with other interested parties such as the insurer concerned (if known). Savings obtained from information provided to the Cheatline will help to reduce insurance premiums. More information can be provided if requested.
Information relating to your insurance policy will be added to the Motor Insurance Database (MID) managed by the Motor Insurers’ Bureau (MIB). MID and the data stored on it may be used by certain statutory and/or authorised bodies including the Police, the DVLA, the DVANI, the Insurance Fraud Bureau and other bodies permitted by law for purposes not limited to but including:
If you are involved in a road traffic accident (either in the UK, the EEA or certain other territories), Insurers and/or the MIB may search the MID to obtain relevant information. Persons (including appointed representatives) pursuing a claim in respect of a road traffic accident (including citizens of other countries) may also obtain relevant information which is held on the MID. It is vital that the MID holds your correct registration number. If it is incorrectly shown on the MID you are at risk of having your vehicle seized by the Police. You can check that your correct registration number details are shown on the MID at www.askmid.com.
By providing your Driving Licence Number when obtaining insurance you are consenting to us checking the DVLA register for details of your driving licence history and motoring convictions. You can check the information held by visiting their website at www.gov.uk/view-driving-licence.
The Certificate is NOT transferable. If the vehicle is disposed of, the purchaser must have a certificate in their own name.
Within 14 days – Cooling off period
If you find that the policy does not suit your requirements and we have not provided you with all necessary information before you made your decision to purchase this policy, you can cancel your cover within 14 days of receiving the full policy documentation, either in writing or via email, and we will give a pro rata return of premium subject to a £45 charge. For example, if the annual premium is £365 and the policy is on cover for 10 days, the return premium you will receive will be calculated as follows: £365 – £10 – £45 = £310.
If an adjustment has taken place during this time or a claim has occurred our standard cancellation terms will apply. In addition, we will refund in full premiums for any additional products purchased, such as Breakdown Cover, subject to no claims occurring on those products.
Standard cancellation terms (beyond the cooling off period)
The policy may be cancelled mid-term in the following circumstances:
We may notify you of our intention to cancel your policy in writing or via email and, subject to no claim arising within the current period of insurance, we will give you a return of premium for the unexpired portion of the policy based on our cancellation scale below.
You may cancel the Policy at any time either in writing or via email. Subject to no claim arising in the current period of insurance, we will give a return of premium for the unexpired portion of the Policy, which will be calculated using the following scale and a £25 charge will also be applied where full payment has been made by debit or credit card. For example, if the annual premium is £1000 and the policy is on cover for 90 days, the return premium will be calculated as follows:£1000 – £500 = £500 . If the policy has been paid in full by credit or debit card then an additional charge of £25 will be applied and the refund amount will be calculated as follows,£1000 – £500 – £25 = £475:-
|Period of cover up to||Premium Payable|
|8 Months and over||100%|
If you make a claim against your policy and have paid in full, no return premium will be given. If you are paying by instalments your remaining payments will still be due in full.
During the 14 day cooling off period, premiums for any additional products purchased, such as Breakdown Cover, will be fully refunded, subject to no claims occurring against those products. After the 14 day cooling off period has expired, no premium will be refunded.
|Failed Installation appointment||£50|
|Removal of box following cancellation/lapse||£90|
|Remote disconnection of box||No Charge|
|Amending your policy||£25|
|Change to driving score||No Charge|
|Change of vehicle*||£70|
|Administration of a failed payment||£20|
|Cancelling your policy||See “CANCELLING YOUR POLICY” above|
*Charge only applies if vehicle is changed within 3 months of box installation.
Please note that service charges are not refundable
You can pay for your car insurance in full by credit or debit card. You can also choose to spread the cost by paying an initial 30% deposit by credit or debit card and the remainder by 7 direct debit instalments. If you pay by monthly instalments, interest will be charged at an annual percentage rate (APR) of 24.9% and you must set up a direct debit mandate using your bank details. Please note that in the event of a claim, the full premium is still due and must be paid. You can choose to pay off any remaining instalments immediately or continue paying instalments directly from your bank on a monthly basis. It may also be possible for us to deduct any outstanding balance from your claim settlement.
If you have elected to pay by direct debit, by proceeding with this application you confirm that you are able to afford the monthly payments as they become due. Failure to meet your monthly payments may result in your policy being cancelled. In event of non-payment, we may pass details of how you have managed your account to a credit reference agency, which may affect your ability to obtain credit in the future.
Where your annual premium is paid by card we reserve the right to automatically take additional payments from, or make refunds to, your debit or credit card in respect of any additional or return premiums which may become due under the terms of your policy*. Your credit/debit card details will be held for the duration of the policy on our records for that reason and will be held securely in accordance with the Payments Card industry Data Security Standards. You will be notified in writing at least 7 days prior to any request for additional payment or refund.
*Subject to refund terms and conditions
Sabre Insurance Company Limited trading as Drive Smart is licensed by the Office of Fair Trading (OFT) to provide goods or services on credit. Licence number 634163. If you choose to pay by instalments you will have to sign and agree to the terms of a Consumer Credit Agreement required by the Consumer Credit Act 1974. A copy of this agreement will be provided with your policy documentation.
If we are unsuccessful in collecting your instalments, we will contact you for payment by credit or debit card. If you default on more than one occasion we reserve the right to cancel your insurance policy or request the remaining balance of premium in full.
We will write to you at your registered policy address or email you at the email address we have on record to inform you that we intend to cancel your policy through non-payment of premium. You will have 7 days to contact us to pay any arrears due.
In accordance with the Road Traffic Act 1988, when a policy is cancelled you must declare that you will return or destroy all copies of the Certificate of Motor Insurance relating to your policy (whether held in paper, electronic, digital or any other format). Upon cancellation you will need to confirm that you will do this within the next 7 days.
If we contact you regarding arrears due on your policy you must pay the outstanding arrears immediately to ensure continuation of your policy. You can make a payment by contacting our Customer Services team on 0330 024 4692.
If you change your bank account, you must contact our Customer Services team on 0330 024 4692 to request a new direct debit Mandate which you must complete and return.
When you’ve indicated your intention to buy, your card payment will be taken by our third party card merchant (www.secure-server-hosting.com).